FAQs


Click on one of the questions below: 

1. Who can refer?
2. How long is the referral process? 
3. How much does it cost? 
4. How long can I stay? 
5. What support will I receive from EHY?
6. What are the House rules?
7. Will I have to share a room?
8. Can my friends stay over at the house?
9. Do I need to have my own furniture?
10. Where will I be living if I am accepted as a tenant of EHY?
11. Are EHY staff available 24 hours a day?
12. Do the properties have internet access?



1. Who can refer? 
Evolve Housing for Youth (EHY) is able to take referrals from anyone between 16 - 25 years of age who is on a low income and is homeless or at risk of homelessness. Other services may refer or self-referral is also accepted. We are not able to accept anyone who needs 24-hour support/supervision, crisis accommodation or high levels of supervision/support although you may be able to access our partner program through Parramatta Mission for some of these services. You will need to be able to live with other young people as we have shared accommodation.
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2. How long is the referral process? 
It takes up to two weeks when we have a vacancy or you may be able to go on a short waiting list for an upcoming vacancy. During this time you will have an interview at our office, meet the other tenants and visit the property. This is done to ensure that you get to know us here at EHY, the other tenants, property and area; it is also a time for current tenants and us at EHY to get to know you.
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3. How much does it cost?
 
The Community Housing Provider will charge you a rebated rent and will work out with you if you are entitled to Commonwealth Rental Assistance.  You will be required to pay two weeks rent in advance, along with utility fees and this will be discussed with you when you are allocated to a property.

A bond of up to four weeks market rent is also payable and this will also be discussed with you when you are allocated a property. Bond is only payable once on moving in and is returned to you on leaving if you do not owe us any money. So it’s a good idea to keep up to date with rent and follow the lease agreement to get this money back when exiting EHY.

Tenants are required to pay for their own electricity and other utilities or pay a utility fees depending on the program. Common areas in shared houses are furnished, but bedroom and individual furnishings need to be provided by the tenant. EHY will support the client to source their own furnishings, which they can then take with them when they exit to long term and/or private accommodation. Tenants must pay for their own food and other personal needs. 
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4. How long can I stay? 
EHY tenants can stay for three to 12 months depending on their requirements. We then help clients move on to more independent accommodation and can continue to provide aftercare support if required. There could be opportunities for clients to move into private rental, shared accommodation, community housing, or with friends or family. Whichever route you choose EHY will support you through the transition.
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5. What support will I receive from EHY?
Youth Housing Workers can provide you with: 

  • individual casework and case coordination
  • tenancy support
  • client support and advice services
  • referral services
  • integrated support with partner and/or other agencies
  • information and resources
  • living skills programmes for individuals and groups
  • advocacy and assistance
  • brokerage/loan financial support
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6. What are the House rules?

You will sign a Residential Tenancy Agreement which will fully set out the rules and responsibilities of your tenancy before moving in to EHY accommodation. There are general house rules which include:

  • No violence, physical or verbal
  • No pets
  • No harassment of neighbours: both next door or in the next room
  • You must attend house meetings once a week and other meetings arranged with EHY
  • Attend and participate in regular case meetings
  • You must take equal responsibility in keeping your home clean and tidy
  • Your own room/property is your own responsibility
  • You must pay rent when it is due
  • You are fully responsible for the people you allow onto the premises

If you do not follow the house rules you will not be able to continue to stay within this program as it is essential that you engage in support services to help you transition to independent living.
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7. Will I have to share a room?

Each tenant has their own bedroom with a lock on it.
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8. Can my friends stay over at the house?

You may have one friend stay over for no more than one night per week. You are responsible for their behaviour while they are visiting you, as with anyone you allow onto the premises.
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9. Do I need to have my own furniture?

Shared house common areas have all the basic furniture for the house including lounges, tables, kitchenware, washing machine, fridge, etc. Clients need to provide their own bedroom and individual furnishings which EHY are happy to assist you with and have access to a range of services if you do not already have these items. You can take those with you when you leave.   
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10. Where will I be living if I am accepted as a tenant of EHY?
 
EHY provides housing services for young people in the Parramatta, Auburn and Holroyd local government areas.
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11. Are EHY staff available 24 hours a day? 
Our office hours are 9am to 6.30pm Monday, Wednesday and Fridays and 2pm – 6.30pm Tuesday and Thursday. We are available Tuesday and Thursday 9am- 2pm for appointments only. However, we are available to all of our tenants on a 24-hour phone number for emergencies only.
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12. Do the properties have internet access? 
Unfortunately they do not, although clients are able to purchase internet access at their own expenses.  EHY does provide access to internet and computers at the office for client use during office hours.
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